.complaint-shell {
    min-height: 100vh;
    padding: 2rem 0;
    background: radial-gradient(circle at 90% 0%, rgba(245, 158, 11, 0.1), transparent 30%), var(--bg-primary);
}

.complaint-container {
    max-width: 920px;
}

.back-link {
    display: inline-flex;
    align-items: center;
    gap: 0.45rem;
    margin-bottom: 1.5rem;
    color: var(--primary-color);
    font-size: 0.85rem;
    font-weight: 700;
    text-decoration: none;
}

.back-link:hover {
    color: var(--primary-hover);
}

.complaint-card {
    padding: clamp(1.25rem, 4vw, 2.5rem);
    background: #ffffff;
    border: 1px solid var(--border-color);
    border-radius: 16px;
    box-shadow: var(--shadow-md);
}

.complaint-heading {
    display: flex;
    align-items: flex-start;
    gap: 1rem;
    margin-bottom: 2rem;
    padding-bottom: 1.5rem;
    border-bottom: 1px solid var(--border-color);
}

.complaint-icon {
    display: inline-flex;
    flex: 0 0 auto;
    align-items: center;
    justify-content: center;
    width: 54px;
    height: 54px;
    color: var(--primary-color);
    background: rgba(30, 58, 95, 0.1);
    border-radius: 14px;
    font-size: 1.45rem;
}

.complaint-heading .landing-eyebrow {
    font-size: 0.68rem;
}

.complaint-heading h1 {
    margin: 0.75rem 0 0.35rem;
    color: var(--primary-color);
    font-size: clamp(1.6rem, 4vw, 2.25rem);
    font-weight: 800;
}

.complaint-heading p {
    margin: 0;
    color: var(--text-secondary);
    font-size: 0.9rem;
    line-height: 1.6;
}

.form-label {
    color: var(--text-primary);
    font-size: 0.85rem;
    font-weight: 700;
}

.form-label span {
    color: #d33d3d;
}

.form-control {
    border-color: var(--border-color);
    border-radius: 9px;
    color: var(--text-primary);
    padding: 0.7rem 0.85rem;
}

.form-control:focus {
    border-color: var(--primary-color);
    box-shadow: 0 0 0 0.2rem rgba(30, 58, 95, 0.14);
}

.btn-submit {
    min-width: 150px;
    margin-top: 0.5rem;
    color: #ffffff;
    background: linear-gradient(135deg, var(--primary-color), var(--secondary-blue));
    border: 0;
    border-radius: 9px;
    font-weight: 700;
    padding: 0.7rem 1.15rem;
}

.recaptcha-note {
    margin: 0;
    color: var(--text-secondary);
    font-size: 0.82rem;
}

.recaptcha-note i {
    color: var(--primary-color);
}

.complaint-confirmation {
    padding: 2rem 1rem;
    text-align: center;
}

.complaint-confirmation-icon {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 68px;
    height: 68px;
    color: #ffffff;
    background: var(--success-color);
    border-radius: 50%;
    font-size: 2rem;
}

.complaint-confirmation h2 {
    margin: 1.25rem 0 0.75rem;
    color: var(--primary-color);
    font-size: 1.65rem;
    font-weight: 800;
}

.complaint-confirmation p {
    max-width: 600px;
    margin: 0.35rem auto;
    color: var(--text-secondary);
    line-height: 1.6;
}

.complaint-reference {
    max-width: 360px;
    margin: 1.5rem auto 0.5rem;
    padding: 1rem;
    color: var(--text-secondary);
    background: #f8fafc;
    border: 1px solid var(--border-color);
    border-radius: 10px;
}

.complaint-reference strong {
    display: block;
    margin-top: 0.3rem;
    color: var(--primary-color);
    font-size: 1.05rem;
    letter-spacing: 0.04em;
}

.complaint-reference-note {
    margin-bottom: 1.25rem !important;
    font-size: 0.8rem;
}

.btn-submit:hover,
.btn-submit:focus-visible {
    color: #ffffff;
    background: linear-gradient(135deg, var(--primary-hover), var(--primary-color));
}

@media (max-width: 575.98px) {
    .complaint-shell {
        padding: 1rem 0;
    }

    .complaint-heading {
        gap: 0.75rem;
    }

    .complaint-icon {
        width: 45px;
        height: 45px;
        font-size: 1.15rem;
    }
}